Email is here to stay as a proven solution for external communication. But for the majority of internal (employee-to-employee) communication there is a far better solution.
Email body vs. Message text
Email is the virtualization of the classic letter correspondence since 1983. It is the best choice for official correspondence. But when it comes to your daily office exchange, the extensive email-medium is kind of clunky. Take for instance the example below:
When meeting a coworker in the hallway, would you formerly address him or get right to business? Messengers are a far better virtual representation of your everyday office routine.
Headers and Signatures are cut out in chat communication. Greetings are unnecessary as people use ongoing communication channels. In average we can fit five messages where a single mail would be exchanged – a big win for office efficiency.
Superior permission management and project history
Emails have a static list of recipients and a subject without options for later modification. But what if a new person joins the project? You can forward the whole Email history, but in long projects retrieving old conversations and files can become a complex challenge.
In Grape conversation happens in rooms that are dedicated to a project or department within the company. That way all history and exchanged files can be made accessible to a user with just a click – the same goes for revoking access.
Despite major efforts by Microsoft and the likes to take down botnets, spam is still alive and kicking. According to Symantec Spam currently accounts for over 50% of all emails in your inbox. As not every employee has to deal with outer-facing communication, internal secure messaging solutions are a great way to cut communication overhead in half.
Collecting Automated Messages
Many companies rely on automated messages (“activities”) to monitor their databases, servers, etc. Services send them updates automatically whenever a server crashes, a new user signed up, etc. But they create unnecessary load on your inbox an can be collected in a much more efficient way.
By connecting services with your Grape groups, they can automatically send updates to your different departments in realtime. Some of the most common ones are supported right out of the box but thanks to our activity API you can display any service update inside grape.