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Customer Success Manager / Key Account Manager

Help our customers shift their internal communication from e-mails to chat

and teach them how to use our messenger productively for work while working to integrate Grape into their software through bots, search engines and sidebar chats

Our Product

Start working at Grape

a successful business messenger, that connects tens of thousands of employees in large scale enterprises. Our customers are energy providers, governmental institutions and health insurances. 

Your Skills

What we are looking for

Hard Skills

  • Education in business / trading
  • Working with CRM systems (we use HubSpot)
  • Exceptional German and English skills

Soft Skills

  • Ability to work in a team
  • A professional appearance
  • Absolute reliability
  • Independence
  • Initiative
  • High focus
  • Presentation skills - the ability to lead users through processes clearly
Your Career

What your tasks will be

During the first stage of your employment (2-3 months) your job will include classical support and accompanying our Sales Team to Grape Days at our customers, prepare presentations, get accustomed to using Grape yourself and adding to our knowledge base.

Later you will take over the the support during the testing and rollout phase for new costumers where you help the users via telephone or webcam and hopefully turn pilot projects into longterm customers and improve our future rollout processes.

Our Proposal

What we offer

  • An opportunity to improve your skills in sales and consulting
  • Gross salary starting at 1600 Euro for 30h + incentives for reaching set turnover goals
  • Part Time / Full Time 30 - 38,5h/week
  • Liberal time management (goal driven) and home office options
  • Cool startup office in 1080 Vienna
  • Witty team, that enjoys working and celebrating together

What we value

Clear communication, a positive can-do attitude, open mindedness, patience, empathy and the ability to work independently. We are looking for a person who understands our culture and wants to be part of a team of people passionate about our product.

As one of our core values, working as a No Ego Doer is an important part of being part of our team. You’ll need to be aware of when you have assumptions, and be disciplined about working with other team members in order to test and confirm your ideas.

Perks and benefits

We hope that you’re excited about all the possibilities that come with working at Grape! In addition to our beautiful office close to the city center of Vienna, we also offer the possibility of working remotely. However, we do offer help for your relocation as we want you to feel at home in Vienna. We want you to be happy, inspired and to become the person that you wish to be. You will work with team members around the world and across time zones to build a better culture and product. We organize a couple of company retreats per year to spend quality time with the whole team. Our latest retreats have been a day trip to Bratislava and a full week in the beautiful alps of Tyrol.

Shares in our company 

Highly competitive salary 

Coffee, beer and club mate 

and a lot more 

Apply Now

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