First you need to obtain the URL from your admin. If you have a user account, you should have received an email with an invite. These organisations usually have the format of chat.MyCompany.com. Once you have the address, open your smartphone or the desktop application and follow these steps:

Mobile devices

Android

  1. Open the Grape App on your Android device. 
  2. Select "On-Premises" instead of "Grape Cloud."
  3. Insert your Grape server address (no https:// needed).

On the next screen you will be prompted to input your username and password.

Special login cases

AD

If your company uses Grape with a central registration system (like ActiveDirectory), then you can log in with your AD username and password.

Single-Sign-On (SSO)

If your company applies Single-Sign-On (SSO) a SSO-button appears at the bottom of the login window for you to select.

iPhone

  • Open the Grape App on your iOS device. 
  • Select "On-Premise" instead of "Grape Cloud."
  • Insert your Grape server address (no https:// needed).

On the next screen you will be prompted to input your username and password.

Desktop devices

Windows App & macOS App

  1. Open the Grape application.
  2. Select the "Grape Server" instead of "Grape Cloud."
  3. Enter  your Grape server address without "https://".
  4. On the next screen you will be prompted to input your username and password.
Special login cases

AD

If your company uses Grape with a central registration system (like ActiveDirectory), then you can log in with your AD username and password.

Single-Sign-On (SSO)

If your company applies Single-Sign-On (SSO), a SSO-button appears at the bottom of the login window for you to select.

Web

  1. Enter the address of your company's Grape Server into your browser's address bar.
  2. In the next view you will be prompted to enter your username and password.